🔒 This Privacy Policy applies to all users of the 12hbajee platform, including the website at 12hbajee.top and the 12hbajee mobile app. By registering an account or using the platform, you confirm that you have read and understood this policy.
1. Overview
At 12hbajee, we take your privacy seriously. We know that handing over personal information to an online platform requires trust, and we don't take that lightly. This Privacy Policy is written to be clear and readable — not to bury important information in legal language that nobody actually reads.
The short version: 12hbajee collects the data it needs to operate your account, process your payments, and keep the platform secure. We don't sell your data. We don't share it with advertisers. We use it to run 12hbajee and to comply with our legal obligations. That's it.
The longer version is below. If you have questions about anything in this policy, you can reach the 12hbajee team at [email protected] and we'll give you a straight answer.
2. What Data We Collect
12hbajee collects two broad categories of data: information you provide directly when you register and use the platform, and information that is generated automatically when you interact with the platform.
Information you provide directly:
- Your full name as provided during registration.
- Your phone number, used for account verification and support contact.
- Your date of birth, used to verify that you meet the 18+ age requirement.
- Your mobile wallet details (bKash, Nagad, or Rocket number) for payment processing.
- Any identity documents submitted during account verification, such as a national ID card or passport.
- Communications you send to the 12hbajee support team, including chat logs and emails.
Information generated automatically:
- Your IP address and approximate location at the time of login.
- Device information, including device type, operating system, and browser version.
- Session data, including login times, session duration, and pages visited.
- Game activity data, including bets placed, games played, and outcomes.
- Transaction history, including deposits, withdrawals, and bonus activity.
- Cookie and tracking data as described in the Cookies section below.
📋 12hbajee only collects data that is necessary for operating the platform, processing payments, and meeting our legal obligations. We do not collect data speculatively or for purposes beyond those described in this policy.
3. How We Collect Your Data
Most of the data 12hbajee holds about you comes directly from you — through the registration form, the account verification process, payment transactions, and your interactions with the support team. We also collect data automatically through the technical systems that run the platform.
When you visit the 12hbajee website or use the app, our servers automatically log certain technical information about your connection. This is standard practice for any web platform and is necessary for security monitoring and platform performance. This data is not used to build advertising profiles or sold to third parties.
In some cases, 12hbajee may receive data about you from third parties — for example, from payment processors confirming a transaction, or from identity verification services used to confirm your age and identity. Any data received from third parties is handled in accordance with this Privacy Policy.
4. Why We Use Your Data
12hbajee uses your personal data for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Name, phone number, date of birth | Contract performance |
| Age and identity verification | Date of birth, identity documents | Legal obligation |
| Payment processing | Mobile wallet number, transaction data | Contract performance |
| Fraud prevention and security | IP address, device data, session data | Legitimate interest |
| Customer support | Account data, communication history | Contract performance |
| Responsible gaming monitoring | Game activity, session data | Legal obligation / legitimate interest |
| Platform improvement | Aggregated usage data | Legitimate interest |
| Legal and regulatory compliance | All relevant account data | Legal obligation |
12hbajee does not use your personal data for targeted advertising, does not build advertising profiles, and does not sell your data to marketing companies or data brokers.
5. Sharing Your Data
12hbajee does not sell your personal data. We share your data only in the following limited circumstances:
- Payment processors: Your mobile wallet number and transaction data are shared with bKash, Nagad, and Rocket as necessary to process deposits and withdrawals. These providers have their own privacy policies and data handling obligations.
- Identity verification services: If you are required to submit identity documents, these may be processed by a third-party verification service. This data is used solely for verification purposes and is not retained beyond what is necessary.
- Legal and regulatory authorities: 12hbajee may be required to share account data with law enforcement or regulatory bodies in response to a lawful request. We will notify you of any such request where we are legally permitted to do so.
- Platform service providers: Certain technical functions of the 12hbajee platform are provided by third-party service providers, such as hosting and infrastructure providers. These providers process data on our behalf and are contractually bound to handle it in accordance with this Privacy Policy.
✅ 12hbajee never shares your personal data with advertisers, data brokers, or any third party for commercial purposes unrelated to operating your account.
6. Cookies and Tracking
12hbajee uses cookies and similar tracking technologies to operate the platform, maintain your login session, and understand how the platform is being used. Cookies are small text files stored on your device when you visit the 12hbajee website or use the app.
The cookies used by 12hbajee fall into the following categories:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
- Functional cookies: Remember your preferences, such as language settings and display options. These improve your experience but are not strictly necessary.
- Analytics cookies: Help us understand how players use the platform — which pages are visited most, where users encounter problems, and how navigation flows work. This data is aggregated and anonymised. 12hbajee uses this data to improve the platform, not to track individuals.
12hbajee does not use advertising cookies or third-party tracking pixels. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform.
7. Data Security
12hbajee takes data security seriously. We use industry-standard measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
- TLS (Transport Layer Security) encryption for all data transmitted between your device and 12hbajee servers.
- Encrypted storage of sensitive account data, including payment information.
- Access controls that limit which 12hbajee staff can access personal data, based on job function.
- Regular security reviews and monitoring of platform infrastructure.
- PCI-compliant handling of all payment-related data through certified processors.
While 12hbajee takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your 12hbajee account and never share your login credentials with anyone.
🔐 If you suspect that your 12hbajee account has been accessed without your authorisation, contact our support team immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.
8. Data Retention
12hbajee retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. In most cases, this means we retain account data for a minimum of five years after account closure to comply with anti-money laundering regulations.
Data that is no longer required for any legitimate purpose is securely deleted or anonymised. If you request account closure, 12hbajee will begin the data retention countdown from the date of closure. You may request confirmation of when your data is scheduled for deletion by contacting [email protected].
- Active account data: retained for the lifetime of the account.
- Transaction records: retained for a minimum of 5 years post-closure.
- Identity verification documents: retained for the period required by applicable law.
- Support communications: retained for 2 years from the date of the interaction.
- Analytics data: aggregated and anonymised, retained indefinitely in non-identifiable form.
9. Your Rights
As a 12hbajee account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
- Right of access: You can request a copy of the personal data 12hbajee holds about you.
- Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
- Right to erasure: In certain circumstances, you can ask us to delete your personal data. Note that we may be required to retain some data for legal reasons even after an erasure request.
- Right to restrict processing: You can ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
- Right to data portability: You can request a copy of your data in a structured, machine-readable format.
- Right to object: You can object to processing based on legitimate interests, including any profiling carried out for responsible gaming purposes.
📬 To exercise any of your data rights, email [email protected] with the subject line "Data Rights Request". Please include your registered phone number so we can verify your identity before processing the request.
10. Children and Minors
The 12hbajee platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account, we will close the account immediately and delete all associated personal data.
If you believe a minor has registered at 12hbajee, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on any report without delay.
11. Changes to This Policy
12hbajee may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered users via email or through a notice on the platform. The updated policy will take effect from the date of publication.
The "Last updated" date at the top of this page shows when the most recent changes were made. We recommend reviewing this policy periodically to stay informed about how 12hbajee handles your data.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 12hbajee handles your personal data, please get in touch with our team. We aim to respond to all privacy-related enquiries within 5 business days.
📧 Email: [email protected]
Our support team is available 24 hours a day, 7 days a week.
📋 This Privacy Policy was last reviewed and updated in January 2025. It applies to all personal data collected by 12hbajee from the date of publication onwards.